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Returns & Refunds

- Return and Refund Declaration

Due to the intimacy of the products we sell, we are unable to return or replace the merchandise. However, if the Secrexy member can meet the refund condition within 90 days after receiving the package, we can refund or resend the product in full.


- Situations When We Refund

1.Product issues

We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. Please contact us by email, upload a product image/video and describe the problem, we will respond within 24 hours.

2.Item out of stock 

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.


+ Return Process


+ Refunds


+ Policy Exclusions

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