Shipping insurance -
Shipping insurance offers premium protection and safety for your valuable item during shipping.We'll reship your package or fully refund you if it's reported lost or damaged.Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product.
The estimated shipping times displayed at Secrexy refer to the estimated time that the shipment will take after an order has been shipped. Secrexy is not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays, customs issues.
Secrexy is also not responsible for losses caused by a delay or failure in delivery resulting from any of the situations listed below:
Refusal to pay import taxes or to comply with the Customs regulations of your country;
Any product that is destroyed by local authorities in accordance with local laws relating to the illegal or restricted importation of products;
Any un-insured order that is lost or stolen.
You will receive a refund of the shipping insurance within 1 business day if your order is lost or arrives faulty. You will not be eligible for a refund if you broke or damaged the products yourself after using them.
Shipping insurance does not provide coverage for the following situations:
Any Customs or importation issues, including Customs detention or import restriction;
Any product that is destroyed by local authorities in accordance with local laws relating to the illegal or restricted importation of products.
- Tariff insurance
At present, the function of tariff insurance is being developed, so we do not provide the function of tariff insurance for the time being. Please refer to Taxes And Tariffs for specific tariff policies.